Return & Refund Policy

Perishable Items (Chocolate Products)

Due to the perishable nature of our chocolate products:

• We do not accept returns or offer refunds for chocolate items.
  
  

• Every order is packed with insulation to reduce the risk of melting, but once the package is in transit, we cannot control external conditions.
  
  

• If you receive an incorrect item, please contact us and we will make it right.
  
  

Non-Perishable Items (Merchandise)

We accept returns or refunds for non-chocolate merchandise such as apparel and books only if the item does not match your order.
To qualify for a return:

• Items must be unused, in original condition and packaging
  
  

• Returns must be initiated within 7 days of receipt
  
  

To initiate a return, email hello@onukachocolate.com with your order number and a description of the issue.

Refunds may be processed:

• As a digital gift card
  
  

• As store credit
  
  

• Or refunded to your original payment method (within 7–10 business days after approval)
  
  

Replacements & Exchanges

We do not offer exchanges for perishable food items.
For non-perishable items, exchanges are subject to availability and are reviewed on a case-by-case basis.

 

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If you have questions or need support, feel free to reach us at hello@onukachocolate.com.
We’re here to help!